This policy applies to PromoLens Plus subscriptions purchased through Paddle, our Merchant of Record. Nothing in this policy limits any mandatory consumer rights that apply in your country.
1. Initial subscription payment
You may request a refund within 14 days of your first PromoLens Plus payment. If a significant portion of the monthly allowance has already been consumed, we may decline or proportionally reduce the refund where permitted by law, except where the Service was defective or mandatory consumer law requires otherwise.
2. Renewal payments
If you forgot to cancel, contact us within 7 days of a renewal charge. We will normally approve the refund when there has been no material Plus usage since renewal. Duplicate charges, billing errors and charges made after a confirmed cancellation will be refunded.
3. Cancellation
You can cancel at any time through the Paddle customer portal. Cancellation stops the next renewal; it does not automatically refund the current billing period. Unless refunded, Plus access continues until the end of that period.
4. How to request a refund
Use Paddle's buyer support link in your receipt or contact Amadoso through the PromoLens support tracker. Include the Paddle transaction ID from your receipt, but never post payment-card details. Approved refunds are returned to the original payment method. Bank processing times may vary.
5. Abuse and exceptional circumstances
We may refuse requests involving fraud, repeated refund abuse or material consumption of the paid allowance, except where applicable law requires a refund. If the Service is unavailable for a sustained period or materially fails to provide the purchased plan, contact us so we can provide a fair remedy.